The 3 year promise

e-con Systems sticks to its mission of combining people, innovation and embedded vision technology to build world class OEM products by offering a 3 year warranty for all its products.

A promise based on data and not hopes

With more than 2 million cameras shipped and 200+ products in the market with e-con’s cameras for 5 years or more, we are basing our promise on the minimal defect rates we have had so far.

Designed for Quality & Endurance

With state of the art manufacturing and quality processes, our cameras are designed to last for the lifetime of your product. They also operate seamlessly in any harsh weather or industrial environments with IP rated enclosures including IP67.

Terms and conditions

All camera products shipped from e-con Systems starting September 1st 2021 shall be covered under the standard hardware warranty of 3 years (or 36 months) from the date of original invoice for material and manufacturing defects. Customized products shall have individual warranty terms and conditions.

In the event of a product becoming obsolete, e-con shall continue to support, repair, or replace it depending on the availability of spares. However, repair or replacement cannot be guaranteed.

To be eligible for warranty repair or replacement, the purchaser must notify e-con Systems within thirty (30) days of discovering any apparent defect. Before the purchaser returns a product for service or repair, he/she must first obtain a Return Material Authorization (RMA) number from e-con.

To notify e-con of an apparent defect in materials or to request an RMA number, please get in touch with us at techsupport@e-consystems.com

It is the purchaser’s sole responsibility to comply with all the RMA instructions provided by e-con including but not limited to adequately packaging the product for shipment to e-con. The purchaser is also liable to bear all packaging and shipping costs associated with sending the product for repair. However, e-con shall be responsible for costs associated with shipping the product back to the purchaser post repairs and replacements.

e-con reserves the right to determine, in its sole discretion, whether a returned product is covered under warranty. If e-con determines that any returned product is not covered, it shall return the product to the purchaser at their expense, or offer the purchaser the option of handling the product as a non-warranty return. Also, in no event shall e-con be liable to any party for direct, indirect, incidental, consequential, special, or accidental damages such as business interruption, loss of profits, revenue, data or bodily injury or death.

Warranty exclusions

The following items or scenarios are excluded from e-con’s warranty rules:

  • Packaging, cables or accessories used in conjunction with the product.
  • Any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, improper installation, abuse, accident, negligence, exposure to excess moisture, fire, lightning, power surges, or other acts of nature.
  • Any scratches or damages in the camera sensor after the removal of sensor cover glass.
  • Defective pixel that is typically observed in CMOS sensors
  • Any damage due to electrostatic discharge.
  • If the original camera module is built with an enclosure, removal of the enclosure for any purpose will make the warranty null and void.
  • If the camera is disassembled, reworked or repaired by anyone other than e-con, the product shall not be covered under the warranty policy.
  • The warranty does not apply if the serial number has been removed or damaged.

Limited Liability

In no event shall e-con's liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. e-con makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any PARTICULAR purpose. e-con reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

You the customer acknowledge and agree that the application notes, reference designs and other such design materials supplied are provided as an example only and that you will exercise your own independent analysis and judgment in your use of these materials. e-con assumes no liability for your use of these materials or your product designs or any applications assistance provided by e-con.

Except where this exclusion or restriction of liability would be void or ineffective under applicable statute or regulation, in no event shall e-con be liable for indirect, special, incidental, or consequential damages (including lost profits or savings) whether based on contract, tort or any other legal theory, even if e-con has been advised of the possibility of such damages. In no event shall e-con' liability under this agreement exceed the amount paid by you for the software giving rise to the claim. In the case where no amount was paid, e-con shall have no liability for any damages whatsoever.

Please also read about CONFLICT MINERALS POLICY STATEMENT.

For the orders shipped on or before 31st August 2021, please check warranty terms here.