| 1. See3CAM_20CUG - FAQ |
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| 1.1 What is See3CAM_20CUG? |
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| See3CAM_20CUG is a 2 MP, monochrome, UVC compliant, USB 3.1 Gen 1 camera with the S-mount (also known as M12 board lens) lens holder. It is a single board solution containing the camera sensor module board with 1/2.9" OV2311 CMOS image sensor from OmniVision and the USB 3.1 Gen 1 interface board.
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| 1.2 Will this device support trigger mode? |
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| See3CAM_20CUG will be available in two variants, which are See3CAM_20CUG without enclosure (See3CAM_20CUG_MHL_TC) and with enclosure (See3CAM_20CUG_MHL_TC_BX). See3CAM_20CUG without enclosure will support trigger mode where else See3CAM_20CUG with enclosure will not support trigger mode.
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| 1.3 Can I get access to ISP registers? |
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| No. The option is not available by default but will be provided on case to case basis with firmware customization.
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| 1.4 Can I get access to image sensor registers? |
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| No. The sensor registers are directly controlled by the ISP.
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| 1.5 I can view frame corruption while streaming. Can this be avoided? |
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| Yes, this is due to bandwidth limitation in USB host. This may occur when multiple cameras are connected to a single USB host or USB hosts of less powerful embedded boards. Visit the blog www.e-consystems.com/blog/camera/usb-3-0-maximum-bandwidth-utilization-for-see3cams-using-pcie-expansion-cards/ for more information on USB practical bandwidths.
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| 1.6 What sort of support does e-con Systems provides along with the camera? |
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| e-con Systems will provide the basic support on the evaluation for all the customers who have purchased the camera. The hardware/software/firmware customization of the kit will be provided by e-con Systems based on your requirements. e-con Systems will also manufacture your custom cameras and will be supplied.
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| 1.7 Is there any software available with the camera? |
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| Yes, we provide the e-CAMView for Windows and QtCAM for Linux sample application demonstrating the capabilities of this camera.
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| 1.8 What are the supported OSes? |
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| The supported OSes are Windows 8.1 and 10 and Linux Ubuntu 14.04, 16.04 and 18.04
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| 1.9 The camera is not suitable to my requirements. Can I return the camera? |
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| No. The kit is non-returnable and non-refundable. However, the kit is under warranty and e-con Systems will replace for any failed kit under warranty terms.
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| 1.10 The camera is getting very hot. Is it suitable for usage? |
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| Yes, but the camera module needs an external heat sink to dissipate the heat for prolonged usage.
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| 1.11 . I would like to use a different lens. What is the NRE charge? |
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| If your application requires fixed focus custom lens, contact sales@e-consystems.com. The Non-recurring engineering (NRE) refers to the one-time cost to research, design, develop and test a new product or product enhancement.
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| 1.12 What is the lens used in this camera? |
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| The lens used in the camera is S-mount (M12) with a focal length of 4.3 mm and a diagonal FOV of 71.6°. |
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| 1.13 What is the minimum distance the lens could focus? |
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| The minimum working distance (distance between the camera and the object) of the camera is 10 cm.
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Mr. Thomas Yoon
+82-10-5380-0313
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